FAQ

FAQ – PussyPunchToys

Are these products body-safe?

Yes. All of our silicone toys are made using high-quality, body-safe platinum-cured silicone. 

 

Are your products discreetly packaged?

Absolutely. All orders are shipped in plain, unbranded packaging with no reference to adult products anywhere.

Do you ship internationally?

Yes and no, sadly due to new EU laws regarding shipping we are still looking into how we can ship there as a business, but we ship everywhere else and hope to add the EU back into our fold in the near future. 

How long does my order take to ship?

As a small handmade studio, most items are made to order. Please allow 5–10 working days for production, plus shipping time. But we are happy to work to deadlines if agreed and possible. so contact us with any request.

Can I return or exchange an item?

Due to the intimate nature of our products, we cannot accept returns or exchanges on toys once they have been opened or used.If your item arrives damaged or faulty, please contact us within 48 hours of delivery and we’ll make it right any way possible. 

 

Do you accept custom orders? Sometimes! We love creative ideas, but custom work depends on availability.Drop us a message before ordering to discuss your idea as we are always happy to listen and work with you to create your ideas.

 

How do I care for my silicone toy? Wash with warm water and mild, unscented soap before and after use. Allow to fully dry and store away from direct sunlight and other silicone items.

How can I contact you?

You can reach us via Instagram DMs or through the Contact page on our website. We’re a small team (just the two of us!) so replies may take a little time but we will always get back to you asap.